SMS preview
[K7] Delgado Plumbing · NEW LEAD (EMERGENCY)
Heavy kitchen sink leak
Caller: Maria Chen
Phone: (312) 555-0142
1421 Maple Ave
Reply YES K7 to dispatch
or NO K7 to decline.
Delivered
How it works
Four steps. The assistant handles the routine. You handle the urgent.
1
Phone rings.
You don't pick up.
2
Assistant answers.
Discloses recording and AI. Collects intake.
3
Routine: books.
Lands in your calendar. Caller gets confirmation.
4
Urgent: texts you.
You reply YES or NO with the alert code. Caller hears back from us.
Two ways, and the difference matters before you pick one.
Most shops
You keep publishing your own number and answer whenever you can. Your carrier forwards to the assistant only when you're already on a call, don't pick up, or have no signal. You set which of those apply. We send you the exact codes for your carrier and test it with you before any real call is forwarded.
Dedicated line
Put the assistant's number on a landing page, an ad, or an after-hours line. Nothing to set up on your phone. Every call to that number is answered by the assistant.
Worth knowing either way: the assistant cannot pass a live caller over to you mid-call. It texts you instead. So if you publish its number as your main line, you give up the option of picking up yourself, which is why most shops forward from their existing number instead.
When a call qualifies as urgent or after-hours emergency, the assistant pauses, texts you the summary, and waits for your reply. Every alert carries a short code and your reply has to include it, which keeps things unambiguous when more than one is pending: YES plus the code dispatches, NO plus the code declines. No reply within the configured window expires the alert and the caller hears back from us.
You set the response window. Typically 15 minutes. After that, the assistant tells the caller the owner is unreachable and offers to take a message.
The assistant is built for triage, scheduling, and owner approval. It does not give DIY repair advice and it does not dispatch emergencies without your text-message OK.
If a caller mentions gas, fire, smoke, electrocution, or other life-threat signals, the assistant tells them to dial 911 immediately. No further triage, no booking attempt. We capture their name and callback number if they shared it before the keyword triggered, and send a follow-up SMS the next business day to check in. (Follow-up SMS launching in the next release.)
The assistant won't talk a customer through fixing the problem themselves. The per-trade forbidden-advice list keeps it focused on triage and dispatch.
Anonymous callers, blocked numbers, sales pitches, and known scam patterns are filtered before they reach you.